Effective Date: 20th June, 2026
These Terms and Conditions (“Terms”) govern the access to and use of the website located at https://www.gifthubelite.com (the “Website”), operated by Misk Group FZE LLC, trading as GiftHub Elite (“GiftHub Elite”, “Company”, “we”, “our”, or “us”).
By accessing, browsing, submitting inquiries through, or placing orders via the Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
1. DEFINITIONS
For the purposes of these Terms:
“Customer” means any individual, company, organization, or legal entity using the Website or purchasing products or services from the Company.
“Products” means goods, promotional items, branded merchandise, corporate gifts, event giveaways, customized products, and related services offered by the Company.
“Order” means any purchase order, quotation acceptance, online request, or transaction submitted by the Customer.
“Custom Products” means products manufactured, printed, engraved, embroidered, personalized, or otherwise customized according to Customer specifications.
2. COMPANY DETAILS
GiftHub Elite is operated by:
Misk Group FZE LLC
Trade License Number: 4421394.01
Registered Office: Sharjah Publishing City, Sharjah, UAE
Email: [EMAIL ADDRESS]
Telephone: [PHONE NUMBER]
3. ACCEPTANCE OF TERMS
By accessing or using the Website, the Customer represents and warrants that:
- The Customer has legal capacity to enter into binding agreements;
- Any individual acting on behalf of a business has authority to bind that business;
- All information supplied is accurate, complete, and current.
4. WEBSITE CONTENT
The Company endeavors to ensure that all information displayed on the Website is accurate.
However, the Company does not warrant that:
- Product descriptions are free from errors;
- Product images precisely represent actual products;
- Specifications, dimensions, colors, finishes, packaging, or materials will be identical in all cases.
The Company reserves the right to modify, update, discontinue, or replace products and content without prior notice.
5. QUOTATIONS
All quotations issued by the Company are:
- Non-binding;
- Subject to stock availability;
- Subject to supplier confirmation;
- Valid only for the period stated within the quotation.
The Company reserves the right to revise quotations where supplier pricing, freight costs, taxes, duties, exchange rates, or other costs materially change.
6. ORDER ACCEPTANCE
No Order shall be deemed accepted unless confirmed in writing by the Company.
The Company reserves the right to:
- Refuse any Order;
- Limit quantities;
- Require additional verification;
- Cancel Orders where inaccuracies, pricing errors, or supply issues exist.
The Customer shall be responsible for reviewing all Order confirmations and notifying the Company immediately of any discrepancies.
7. CUSTOMIZATION AND ARTWORK
The Customer bears sole responsibility for all artwork, trademarks, logos, slogans, designs, graphics, text, and other materials submitted for customization.
The Customer warrants that:
- It owns all necessary rights;
- It has obtained all required licenses and permissions;
- The use of such materials does not infringe third-party rights.
The Customer agrees to indemnify and hold harmless the Company from any claim, liability, damage, loss, or expense arising from the use of Customer-supplied materials.
Production shall commence only after written approval of artwork proofs where applicable.
Approved proofs shall be deemed accepted in full by the Customer.
8. PAYMENT TERMS
Unless otherwise agreed in writing:
- Full payment or deposit may be required prior to production.
- Outstanding balances must be paid before dispatch.
- Payments shall be made in UAE Dirhams (AED).
The Company reserves the right to suspend production, withhold delivery, or cancel Orders where payment obligations are not satisfied.
9. DELIVERY
Delivery dates are estimates only.
The Company shall not be liable for delays resulting from:
- Supplier delays;
- Shipping disruptions;
- Customs clearance procedures;
- Government restrictions;
- Force majeure events;
- Customer delays in approving artwork or specifications.
Risk in the Products shall transfer upon delivery to the Customer or its designated carrier.
10. INSPECTION OF GOODS
The Customer shall inspect Products immediately upon receipt.
Any claim relating to:
- Shortages;
- Damage;
- Defects;
- Incorrect Products;
must be reported in writing within [2] calendar days of delivery.
Failure to notify the Company within this period shall constitute acceptance of the Products.
11. RETURNS AND REFUNDS
Customized Products are non-cancellable, non-returnable, and non-refundable once production has commenced.
Returns for non-customized Products may be considered solely at the Company’s discretion and subject to applicable law.
Nothing in these Terms shall limit any mandatory consumer rights available under applicable UAE legislation.
12. TITLE TO GOODS
Ownership of Products shall remain with the Company until all sums due have been paid in full.
The Company reserves the right to recover Products for which payment has not been received.
13. INTELLECTUAL PROPERTY
All intellectual property rights relating to the Website, including:
- Trade names;
- Logos;
- Product photographs;
- Marketing materials;
- Content;
- Software;
- Databases;
remain the exclusive property of the Company or its licensors.
No rights are granted except as expressly stated herein.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
The Company shall not be liable for:
- Indirect loss;
- Consequential loss;
- Loss of profit;
- Loss of business opportunity;
- Loss of goodwill;
- Loss of anticipated savings.
The aggregate liability of the Company arising from any claim shall not exceed the amount paid by the Customer for the relevant Order.
Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.
15. CONFIDENTIALITY
Any confidential information exchanged between the parties in connection with an Order shall be treated as confidential and shall not be disclosed except where required by law.
16. ELECTRONIC COMMUNICATIONS
The Customer agrees that electronic communications, including emails, quotations, invoices, approvals, and notices, satisfy any legal requirement for written communication.
17. FORCE MAJEURE
The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including:
- Natural disasters;
- War;
- Terrorism;
- Pandemic events;
- Government actions;
- Labor disputes;
- Transportation disruptions;
- Supply chain interruptions;
- Utility failures.
18. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Emirate of Sharjah, United Arab Emirates.
19. SEVERABILITY
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20. WAIVER
No failure or delay by the Company in exercising any right shall constitute a waiver of that right.
21. ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior discussions, negotiations, understandings, and agreements.
22. CONTACT DETAILS
GiftHub Elite
Operated by Misk Group FZE LLC
Website: https://www.gifthubelite.com
Email: [EMAIL]
Telephone: [PHONE]
Registered Address: SPC, Sharjah, UAE